1. Information We Collect

We may collect contact information; account information; order, shipping, return, exchange, and refund information; transaction status and identifiers; Customer Support communications; newsletter subscription information; reviews and photographs you submit; and technical information generated through normal website operation such as IP address, browser or device information, timestamps, and website activity.

2. How Information Is Collected

Information may be collected directly from you, automatically when you use the website, and from service providers involved in operating the website and fulfilling transactions.

3. How We Use Information

We may use personal information to process orders, payments and refunds; manage accounts; provide tracking; process returns and exchanges; provide support; send transactional and permitted marketing communications; operate and improve the website; maintain security; prevent fraud; maintain business records; and comply with legal obligations.

4. Payments

Payments are handled by third-party payment processors. Aureli Vera does not intentionally store complete payment card numbers on its own servers when payment information is collected directly by the payment provider.

5. Service Providers and Disclosure

We may disclose information as reasonably necessary to providers supporting payment processing, database and website infrastructure, authentication, email delivery, hosting and security, shipping and fulfillment, fraud prevention, and professional services. We may also disclose information when required by law, to protect rights or safety, in a business transaction, or with your direction or consent. Aureli Vera does not sell customers' personal information for monetary compensation.

6. Cookies, Local Storage, and Similar Technologies

Our website and service providers may use cookies, browser local storage, and similar technologies necessary for authentication, shopping bags, preferences, security, and other functionality. Disabling or deleting necessary storage may affect website features.

7. Shopping Bag Information

Shopping bag information may be stored on your device so items remain available while navigating the website or returning from checkout. It may remain until products are removed, checkout is completed, browser data is cleared, or the stored information is otherwise removed.

8. Marketing Emails

When you subscribe, we may send information about products, collections, brand stories, and offers. You may unsubscribe using the unsubscribe option in marketing emails or by contacting us. Necessary transactional messages may still be sent.

9. Data Retention

We retain personal information as reasonably necessary for transactions, services, business and tax records, disputes, fraud prevention, and legal obligations. Retention periods vary by information and purpose.

10. Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information. No electronic system can be guaranteed completely secure.

11. Your Privacy Choices and Rights

Depending on applicable law and where you reside, you may have rights concerning access, correction, deletion, or information regarding use or disclosure. Submit privacy requests to aaurelivera@gmail.com. We may reasonably verify your identity before processing a request.

12. Do Not Track and Privacy Signals

Some browsers provide Do Not Track or other privacy preference signals. Aureli Vera does not currently use advertising or cross-site analytics trackers. If practices change or applicable law requires recognition of particular signals, we will update our practices and this Policy.

13. Children's Privacy

Aureli Vera is not directed to children under 13 and does not knowingly collect personal information from children under 13. If we learn such information was collected in circumstances requiring parental consent, we will take appropriate steps to delete it.

14. Third-Party Services and Links

The website may rely on or link to independent third-party services. Their handling of information is governed by their own policies.

15. Changes to This Privacy Policy

We may update this Policy as our business, website, providers, practices, or legal obligations change. The current version will be posted with an updated date.

16. Contact

Aureli Vera
Glendale, California, USA
aaurelivera@gmail.com

1. About Aureli Vera

Aureli Vera is an online clothing business operating from Glendale, California, USA. Contact: aaurelivera@gmail.com.

2. Eligibility

You must have legal capacity to enter into a binding agreement to make purchases through our website.

3. Products

We make reasonable efforts to accurately display photographs, colors, materials, sizes, descriptions, prices, and other product information. Actual appearance may vary by screen, lighting, and device. Products, sizes, and colors are subject to availability.

4. Pricing

Prices are displayed in U.S. dollars unless otherwise stated and may change. Shipping charges and applicable taxes are displayed during checkout. Obvious pricing or technical errors may be corrected.

5. Orders

Submitting an order does not guarantee acceptance. We may reject or cancel orders because of inventory errors, pricing or product-information errors, payment problems, suspected fraud, shipping restrictions, or circumstances preventing fulfillment. If payment was collected for a cancelled order, an appropriate refund will be issued.

6. Payments

Payments are processed by third-party payment providers. By submitting a payment method, you represent that you are authorized to use it. Aureli Vera does not store complete payment card numbers on its own servers when collected directly by our payment provider.

7. Taxes

Applicable sales or transaction taxes may be calculated and collected as required by law.

8. Shipping

We currently ship within the United States. Standard shipping is $6.99; orders of $100 or more qualify for complimentary standard shipping, unless otherwise stated. Orders are typically processed within 1–3 business days. After shipment, standard U.S. delivery typically takes approximately 3–7 business days. Delivery estimates are not guarantees. If we cannot ship within the timeframe represented at purchase, we will provide notices, cancellation options, and refunds as required by applicable law.

9. Delivery and Tracking

Tracking information will be provided when available. Customers are responsible for complete and accurate shipping information. Contact Customer Support promptly about lost, damaged, misdelivered, or otherwise problematic shipments.

10. Returns and Exchanges

Eligible merchandise may be returned or exchanged within 7 days after delivery. Items must be unworn, unwashed, unused, in original condition, with original tags and original packaging where applicable. Proof of purchase may be required. Exchanges are subject to availability. Final Sale items are not eligible for return or exchange except where required by law. Customers pay return shipping unless merchandise arrived damaged, defective, incorrect, or we agree otherwise.

11. Refunds

Eligible returns are inspected before approval. Approved refunds are generally issued to the original payment method. Original shipping charges are generally non-refundable except where required by law or when a refund results from our error.

12. Damaged, Defective, or Incorrect Products

Contact Customer Support promptly. We may request photographs or other reasonable information to evaluate the issue. Nothing in these Terms limits consumer rights that cannot legally be waived.

13. Promotions

Promotions may have separate conditions. Unless otherwise stated, promotions cannot be combined and have no cash value.

14. Accounts

You are responsible for protecting account credentials and activity through your account. We may restrict accounts used fraudulently, unlawfully, or in violation of these Terms.

15. Intellectual Property

The Aureli Vera name, logos, original artwork, photographs, graphics, website content, design elements, and other original brand materials are owned by Aureli Vera or used with appropriate authorization and may be protected by applicable intellectual property laws.

16. Prohibited Conduct

You may not use the website for unlawful or fraudulent activity, interfere with security, attempt unauthorized access, distribute malicious software, misuse website content, or violate others' rights.

17. Third-Party Services

We use third-party services supporting payments, website/database infrastructure, authentication, email delivery, hosting, security, and shipping. Their own terms and privacy policies may apply.

18. Website Disclaimer

We make reasonable efforts to keep the website accurate, secure, and available. Nothing in these Terms excludes rights or warranties that cannot legally be excluded.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Aureli Vera will not be responsible for indirect, incidental, special, consequential, or punitive damages resulting from use of the website or products. This does not limit liability that cannot legally be excluded.

20. Governing Law

These Terms are governed by applicable California and federal law, without limiting consumer protections that apply under applicable law.

21. Changes

We may update these Terms. The current version will be posted on the website with an updated effective date.

22. Contact

Aureli Vera
Glendale, California, USA
aaurelivera@gmail.com